Untangling Complex RDFI Challenges

Regular price $258.48 (tax included)

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Although an RDFI’s role in the ACH Network is to primarily follow the ODFI’s instructions, there are unique processing situations that aren’t so cut and dried. Don’t get stuck next time a complicated ACH exception item presents itself at your RDFI. Learn to ask accountholders specific questions to get to the underlying problem and improve your troubleshooting abilities. With this timely webinar, you’ll learn how to properly investigate and respond to complex ACH return and exception challenges to maintain compliance with the ACH Rules and mitigate risk and loss.  


  • RDFI responsibilities under the ACH rules
  • Troubleshooting tips for complex ACH challenges
  • How to respond to and mitigate potential risk and loss
  • Review of the National System of Fines process
  • How and when to submit a Report of Possible ACH Rules Violation


  • Troubleshooting tips to resolve accountholder disputes
  • Employee training log
  • NEW – Interactive quiz

This informative session is designed for ACH operations staff, compliance personnel, auditors, and individuals with AAP accreditation.

Shelly Sipple joined EPCOR in 2005 following an 11-year career with the Federal Reserve Bank of Kansas City. As EPCOR’s Director of Certifications & Continuing Education, she designs and conducts education programs in support of ACH to over 2,000 financial institutions and corporate members. Shelly presents at regional and national industry conferences as an ACH payments expert. She received her Accredited ACH Professional designation in October 2006 and her Accredited Payments Risk Professional in March 2018. She is an active member of NACHA’s APRP Oversight Panel and holds a Bachelor’s in Business Education. 

Originally recorded on June 17, 2019.

Recorded webinar is available until December 31, 2019.

Free Digital Copy included with purchase to download and view beyond link expiration date.

Price includes sales tax.